Information

Printer Issues

The following are solutions to some common issues you may encounter while working with the label printer.

Power Status Light Flashing

If the power status light is flashing, the problem could be one of the following:

No labels - The label roll is out of labels or there is no label roll inserted. Always use authentic DYMO labels.
Overheated print head - Turn the printer off and wait 3-5 minutes before turning the printer on again.
System error - Turn the printer off and then on again. If none of the other issues above correct the problem

Printing Labels

You can design and print labels using DYMO Label software on your computer or the DYMO Connect app on your mobile device.

Printing Labels from a Computer

To print labels from a computer, you must install DYMO Label software and then add the network printer to your computer.

Download and install the latest version of DYMO Label software from support.dymo.com
Start DYMO Label software and do one of the following:

LabelWriter Wireless Printer Configuration

The LabelWriter Wireless printer includes a Web Configuration utility that allows you to configure the printer on your network and view the printer’s status.

Recommended Browsers

For the best experience, use the latest versions of the following browsers when starting the LabelWriter Web Configuration utility:

Changing the Settings

Several of the LabelWriter Web Configuration settings can be changed. You can change the password, rename the printer, change the language, or change the session timeout.

Changing the Password

For security reasons, we recommend that you change the password for accessing the LabelWriter Web Configuration utility. You cannot change the user name.

Resetting the Printer to Factory Default Settings

An easy way to move the LabelWriter Wireless printer to a new network is to reset the printer to factory default settings. This reset will delete any custom settings you may have entered in the Web Configuration utility such as printer name, password, language, and so on.

To reset the printer to factory default settings

Determine the wireless connection method to use to connect the printer to your wireless network. Refer to the documentation that came with your router or access point to determine the connection methods supported.

You can quickly connect the printer to your wireless network in several ways:

using the Wireless Protected Setup (WPS) button
using the Quick Setup wizard in the LabelWriter Web Configuration utility installed on the printer

The first time you connect to the LabelWriter Wireless printer, a Quick Setup wizard guides you through the connection process. You can re-run this Quick Setup wizard at any time from the menu to connect to a different network. You can also skip the Quick Setup wizard and configure the printer for a network.

Caring for Your Printer

The LabelWriter printer is designed to give you long and trouble-free service, while requiring very little maintenance. You will get the best possible performance from your LabelWriter printer if you follow the setup instructions that appear in Getting Started on page 10, and the cleaning procedures described in this section.

To keep your LabelWriter printer working properly, you should clean it from time to time. Dusting the outside of the printer occasionally will help keep foreign matter from getting inside the printer. However, it is still a good idea to periodically perform some basic interior maintenance, such as cleaning the label path with a LabelWriter cleaning card (available from the Dymo Shop).

Some router models support WPS but require a pin code.

To connect using a WPS pin code

Log in to the Web Configuration utility. See Accessing the Web Configuration Utility on page 15.
From the menu, click WPS.
Click Get pin code. A unique 8-digit pin code displays, the wireless status light will blink, and a two minute count down begins showing the time you have to connect the printer to your router.
Enter the pin code in your router’s settings within the time left to connect. Refer to your router’s documentation for where to enter the pin code.