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FAQ: The print is fading on my Dymo labelmaker - where can I get more ink?

16 CommentsMonday, 10 October 2011  |  Tech Support

"The print is fading on my Dymo labelmaker - where can I get more ink?"

None of the Dymo LabelMakers use ink, they just use the self contained tape cartridges.  If the print starts to fade this is almost always an indication that the batteries need replacing.  We believe this to be because the printhead requires more power than the drive motor, so when the batteries get very low the text will fade while the tape still feeds giving the "out of ink" effect.

But we've never yet met an "out of ink" problem that wasn't in fact an "out of batteries" problem, so don't think we're just trying to fob you off - it really is the batteries!

Update: Just to be clear - This fix is for this specific problem - ie. the text looks faded as you print it, and getting more faded as you print more.  If you are having a different problem, then this fix won't fix it.


Gail Humphrey
Thursday, 4 May 2017  |  17:09

Worked for me! What was so amazing was that the same batteries have been in there about 10 years. :)


Shelly Little
Monday, 8 May 2017  |  19:50

changed batteries and still printing the same with letters missing on top


Dymo Sales
Wednesday, 10 May 2017  |  10:32

If you don't have this specific problem, and it seems that you don't, then this specific fix will not fix it. Please contact Dymo technical support via their website - www.dymo.com


Emma
Wednesday, 10 May 2017  |  10:05

Not worked for me - still only black marks printed :-( Really cross as quite new and barely used, 3 cartridges and cleaning tried too :-(


Dymo Sales
Wednesday, 10 May 2017  |  10:35

If you don't have this specific problem then this specific fix will not fix it. Don't get cross, get technical support - via their website - www.dymo.com


Ed
Tuesday, 16 May 2017  |  13:50

I had the same issue printing fading out, follow the recommendation and changed the batteries, it works like new. Thanks


Sarah
Wednesday, 17 May 2017  |  14:53

Thank you! I've had my Dymo Letra Tag label maker for years. I changed the batteries and it is printing perfectly. I was going to buy a new one, but now I don't have to.