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FAQ: The print is fading on my Dymo labelmaker - where can I get more ink?

93 CommentsMonday, 10 October 2011  |  Tech Support

"The print is fading on my Dymo labelmaker - where can I get more ink?"

None of the Dymo LabelMakers use ink, they just use the self contained tape cartridges.  If the print starts to fade this is almost always an indication that the batteries need replacing.  We believe this to be because the printhead requires more power than the drive motor, so when the batteries get very low the text will fade while the tape still feeds giving the "out of ink" effect.

But we've never yet met an "out of ink" problem that wasn't in fact an "out of batteries" problem, so don't think we're just trying to fob you off - it really is the batteries!

Update: Just to be clear - This fix is for this specific problem - ie. the text looks faded as you print it, and getting more faded as you print more.  If you are having a different problem, then this fix won't fix it.

Gail Humphrey
Thursday, 4 May 2017  |  17:09

Worked for me! What was so amazing was that the same batteries have been in there about 10 years. :)

Shelly Little
Monday, 8 May 2017  |  19:50

changed batteries and still printing the same with letters missing on top

Dymo Sales
Wednesday, 10 May 2017  |  10:32

If you don't have this specific problem, and it seems that you don't, then this specific fix will not fix it. Please contact Dymo technical support via their website -

Tuesday, 30 May 2017  |  7:38

Changed the batteries: now printing perfectly. Another triumph for "Googling" to solve a problem!

Shannon Jones
Saturday, 20 October 2018  |  20:59

That worked perfectly. Thanks

Wednesday, 10 May 2017  |  10:05

Not worked for me - still only black marks printed :-( Really cross as quite new and barely used, 3 cartridges and cleaning tried too :-(

Dymo Sales
Wednesday, 10 May 2017  |  10:35

If you don't have this specific problem then this specific fix will not fix it. Don't get cross, get technical support - via their website -

Sunday, 18 March 2018  |  13:12

How do you change the batteries?

I’ve read the guide and googles, but still can’t figure it out

Tuesday, 16 May 2017  |  13:50

I had the same issue printing fading out, follow the recommendation and changed the batteries, it works like new. Thanks

Wednesday, 17 May 2017  |  14:53

Thank you! I've had my Dymo Letra Tag label maker for years. I changed the batteries and it is printing perfectly. I was going to buy a new one, but now I don't have to.

Sunday, 11 June 2017  |  15:43

Have had my Dymo Letra Tag for so many years that I can't even remember when I bought it. This was the 1st problem I've ever had. Changed the batteries and cleaned the head with a little rubbing alcohol - now it works perfectly once again.

Saturday, 8 July 2017  |  0:22

Awesome! I was searching "how to replace the ink" since my Dymo labeler was too faded to see, then the batteries died. Saw this post, and wa..laa! It works perfectly again. I am so grateful because I had bought several extra cartridges, and I thought "What a waste!" Thank you so much!

Tuesday, 11 July 2017  |  23:02

Absolutely correct fix! My labeler was printing faded labels, I replaced batteries and now it has bright bold letters again.

Sunday, 27 August 2017  |  22:47

Googled what to do to fix the ink. Put new batteries in and it works like new. Thanks

Wednesday, 25 October 2017  |  16:25

Thanks - worked like a dream. As simple as changing the batteries and now as good as new

Patricia A. Henisse
Thursday, 26 October 2017  |  20:50

Thank you for posting this! I changed the batteries and my Dymo Labelmaker prints like a pro!

Saturday, 28 October 2017  |  18:52

Awesome! I thought I needed new ink....but after reading this, I opened up the battery compartment, and one battery was leaking. After cleaning it up and installing fresh batteries, it's working perfectly! Thanks.

Saturday, 18 November 2017  |  18:53

Changing batteries worked for me lol!

Tuesday, 21 November 2017  |  23:02

This was the exact problem and replacing batteries fixed it! Thank you!

Friday, 24 November 2017  |  19:26

Duh! Didn’t know it even had batteries because I have had it a LONG TIME and never had a problem. What a great product...

Monday, 4 December 2017  |  22:23

had the same faded print problem. changed the batteries and it IMMEDIATELY fixed the print quality. Thanks for the FAQ solution

Wednesday, 13 December 2017  |  9:59

Thank you! Such a simple fix, it did cross my mind to replace them but reading these posts nudged me to try it and perfect! The printing is crystal clear again. Love my Dymo!

Holly Fish
Sunday, 24 December 2017  |  16:31

Had my 2000 model for many years but hadn’t used in 3 years...letters printing out unevenly “inked”; read this forum, changed the 6 batteries....VOILA! Prints like new! Great product, hope I can still buy cartridges for it!

Gramma Carol
Tuesday, 16 January 2018  |  16:15

Thanks for the info.
I googled my problem, my labeler was producing ink-less labels. I was looking to see how to change or replace the ink cartridge. I read your advice about batteries. I changed the batteries and Voila! It works great now. Thanks for being in Google-land!

Roger Tanjuakio
Friday, 26 January 2018  |  1:02

It worked perfectly again when I changed all batteries

Tuesday, 30 January 2018  |  15:59

It worked great for me. New batteries fixed it. It would be nice if it gave you the battery level or an alert when it got too low.

Thursday, 1 February 2018  |  8:01

Worked a treat, thanks. I love it when you can google up a solution and it works!

Saturday, 3 March 2018  |  15:09

Changing the batteries worked for me. Thanks

Diane Greve
Monday, 19 March 2018  |  0:54

I tried your advice and changed my batteries out of my label maker and now it works great.. Thanks so much..

Sunday, 8 April 2018  |  22:27

This totally worked for me! :)

Saturday, 14 April 2018  |  11:30

thank you!! I tried all the cleaning videos on Youtube and are was the batteries! All back to Clear Black now.

Thursday, 26 April 2018  |  19:00

Worked for me too!!😁

Dave B
Tuesday, 26 June 2018  |  11:01

Who would have guessed that low batteries would cause faded printing?
But it does and my LetraTag is back up to speed.
But a low battery warning on the display would be a better way .

Saturday, 18 August 2018  |  19:57

Wow, thanks! I thought my son broke it and kept trying different settings. Wish I had found this sooner because I probably wasted half the tape in troubleshooting.

Michelle Munoz
Saturday, 25 August 2018  |  14:19

Changed batteries and it works like a charm. Yay!

Mark Reed
Saturday, 1 September 2018  |  5:14

Your explanation cannot be right. I have bought two different types of batteries, all new. For all of them, the letters come up on the screen and the label “prints”, but there is no lettering at all on the label, not even faint. What is the problem with your product?

Saturday, 1 September 2018  |  8:21

Well clearly everyone else who replied above to say it fixed their problem would disagree with you. Clearly the explanation IS right. However, as you mention this is a fix for *faded* text, and you are *not* getting faded text. So the problem here is not that the fix doesn't work, but that you are having a different problem. And, as stated above, if you have a different problem you should contact Dymo technical support at

Hollea Rastall
Sunday, 2 September 2018  |  0:57

yep, it was the battery issue, never thought about it almost bought a new one because of it. going to put a label on it that says that.

Sunday, 30 September 2018  |  9:49

Tried 3 different cartridges was the same on all thought it was cause I had them along time. But decided to google just in case and yay new batteries worked. Thanks so much

Wednesday, 14 November 2018  |  1:32

It worked, thank you! Fresh batteries is all it needed. So far so good, Googling on how to fix things makes life so much easier!!