FAQ: Dymo Cardscan and El Capitan
33 CommentsMonday, 19 October 2015 | Tech Support
Q) Are you aware of issues with cardscan OCR reader not being detected by computer post installation of El Capitan O/S? I have an 800c an for last 2 weeks is not being detected by computer.
A) The Dymo CardScan products (incuding 800c, personal and executive) do not currently support the latest version of Mac OS X ("El Capitan"). Currently they are only compatible up to Yosemite (10.10). Dymo is working on a new version of the driver, but there is currently no release date announced.
20-APR-2016 Update: According to Dymo, Cardscan is still incompatible with El Capitan, and there is still no ETA on the fix. However, they have suggested the following temporary solution, which may or may not be practical -
"Right now, the only way to be able to use CardScan on [an] ElCapitan system is with help of software that simulates virtual Windows environment, such as Parallels or Virtual Box."
01-SEP-2016 Update: Dymo have issued a new statement about the compatibility here: CardScan El Capitan Fix