Cardscan fix for Mac El Capitan
9 CommentsThursday, 1 September 2016 | Tech Support
Dymo have released this statement on Cardscan compatibility with El Capitan:
Regarding CardScan and El Capitan, our developers has performed multiple tests on the newest version of MAC OSX El Capitan (10.11.5) and in many cases the CardScan device (800c) worked correctly, but still this is not 100%. Below is a small guide on how to get it to work.
Update OSX to 10.11.5
Make sure that version 9.2 of CardScan Software is installed (you can download it here - http://dymo.li/cs92mac)
After upgrade and install (if not already present), start CardScan Software and then connect the scanner to the computer.
After a little while you will see the scanner light turn blue and you can now scan a new business card.
If this doesn't work, there are a couple of workarounds that will allow you to keep using the software and contacts, these are listed below:
Copy the CardScan database on to a USB stick and use the database on a Windows based computer
Use the database on the MAC but not be able to use the scanning function
Install Parallels (parallels.com) or VirtualBox (virtualbox.org) and run previous version OSX or Windows in a virtual environment on the MAC.
If you have any problems with the above steps, please contact Dymo Technical Support directly for advice and troubleshooting (note: we are not Dymo!)