Troubleshooting: The ink ribbon is coming out of the Dymo labelmaker with the label

Problem Details:

When labels are printed, the ink ribbon comes out together with the tape.

Possible Cause(s):

A. The tape has not been used for a while.

Solution:

1. Take out the cassette and pull the tape 10 cm out of the cassette.

2. Wind the ink ribbon by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

3. Reinsert the cassette and print an empty label.

B. A new cassette was inserted and the ink ribbon was not taut and flat.

Solution:

1. Wind the ink ribbon by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

2. Reinsert the cassette and print an empty label.

C. The ink ribbon is broken

Solution:

Replace the cassette with a new one