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Troubleshooting: Dymo Labelwriter prints blank labels or advances incorrectly

99 CommentsWednesday, 5 March 2014  |  Admin

If your Labelwriter prints one or more blank labels before / after / in between correctly printed labels, or the labels to not align correctly (printing starts or stops in the middle of a label) then you first need to isolate the cause of the problem:

  1. Press the feed button on the front of your LabelWriter printer.  If it advances more then one label, or it does not advance a full label,  then it is most likely caused by a label issue.  In this case confirm that the labels have been loaded correctly, and also that you are using genuine Dymo labels.  The most common cause of this problem is using "compatible" labels.  These are not recommended as A) they are known to cause jamming issues, and B) they can cause the labels to feed incorrectly. It could also be a faulty/dirty sensor in the printer.

  2. If you press the feed button and only one label advances (as is expected), then it is most likely an incorrect setting in the DYMO Label Software (DLS) or within your third party application.

  • Open DLS and create a new label. Verify you are selecting the correct label from the list otherwise the LabelWriter may print or form feed incorrectly. You should now see a completely blank label on screen. From the Designer/Insert tab, place an address or text object on the label, enter some text, and print one label. If the LabelWriter prints one label then the problem is in the format of the label template you were previously trying to print with. Try designing a new label template to resolve the problem.

  • If you are printing from a third party application and the LabelWriter is advancing more than one label at a time or printing incorrectly, you may have incorrect paper settings specified. To help verify this, print a label from DLS. DLS is configured to properly print to all DYMO LabelWriter label sizes. If the LabelWriter prints correctly from DLS but not from the third party application, you’ll need to contact the software vendor to help resolve the issue.

If this does not fix your problem, please contact Dymo via their website: www.dymo.com

Jon Hodges
Thursday, 21 April 2016  |  19:50

450 Twin Turbo sometimes advances one, sometimes advances three or four labels from the button press. WHY IS THIS SCENARIO NOT DEALT WITH IN THIS ARTICLE?


Tech Support
Friday, 22 April 2016  |  8:22

It is dealt with - "Press the feed button on the front of your LabelWriter printer. IF IT ADVANCES MORE THAN ONE LABEL... then it is most likely caused by a label issue". If you are using genuine Dymo labels and still getting this problem please contact Dymo technical support, as it could be a problem with the sensor.


Ed Servello
Tuesday, 28 June 2016  |  5:03

My problem with continuous label feeding on a Turbo 400 was resolved by removing the front cover and re-seating the flexible paper sensor cable at the controller board using a small needle nose pliers.


Tech Support
Tuesday, 28 June 2016  |  12:07

Hi, thanks for that, hopefully it may help others with a similar problem.


Kasey Odom
Wednesday, 9 November 2016  |  22:03

What does reseating the flexible paper sensor cable mean? I'm having the same issue and wasting so many labels :(.

Thanks!


Tech Support
Thursday, 10 November 2016  |  10:56

It means when you take the cover off, find the paper sensor cable then disconnect and reconnect it. Please note if your machine is in warranty this will void it, so follow the warranty replacement route first, especially if you don't know what you're doing.


Charliee
Friday, 13 January 2017  |  19:55

thanks!! tried it; easy to do, fixed the problem.


Michael Fernandez
Tuesday, 25 April 2017  |  23:12

This fixed my issue had my first label feed upside down glad I looked here before taking anything back to the store.


R Smith
Thursday, 8 December 2016  |  15:36

This is an incredibly frustrating issue.
1. I am using Dymo labels -- 3.5 x 1 1/8
2. I ensured the labels are fed properly (on the wheel correctly, and correct tape feed side).
3. Whenever I put in a label to feed, it advances about 10-12 labels. I can either open the thing up and pull them out, or hit the back button.

It just doesn't work. I regret buying it.


Dymo Sales
Thursday, 8 December 2016  |  15:41

Then it's obviously faulty - just return it free for a brand new replacement under the 3 year warranty!


Ryan
Thursday, 8 December 2016  |  15:56

I have a simple fix. I called the Dymo sales staff and they said the holes on the labels should be on the left, not the right. I don't know if that helps or is relevant here, but it worked for me.


Tech Support
Thursday, 8 December 2016  |  16:19

Well yes, if the holes are on the wrong side then the labels are faulty, and that's going to mess with the sensing as the sensor looks for the holes.


Marsha Webb
Tuesday, 26 December 2017  |  17:19

Worked for me. Thanks.


Greg Smith
Monday, 9 January 2017  |  9:16

I had this problem - it was caused by a "chad" from one of the punched out holes on the labels being caught in the mechanism - only found it when I used a cleaning sheet on the head as a last resort and it was pushed out.


Forrest Ott
Wednesday, 8 February 2017  |  19:21

The "chad " was the problem with a printer I checked today. Thanks


Shelby
Sunday, 22 October 2017  |  19:20

Where did you get a cleaning sheet from?


Dymo Sales
Monday, 23 October 2017  |  9:00

Cleaning Card


Maisie
Friday, 10 February 2017  |  12:56

This is a frustrating issue.
1. I am using Dymo labels --S0929110
2. I ensured the labels are fed properly (on the wheel correctly, and correct tape feed side).
3. Whenever I put in a label to feed, it advances about 3-4 labels.

I have tried everything what do you suggest, if this a faulty printer, i only received it today.


Dymo Sales
Friday, 10 February 2017  |  13:36

Then I would suggest a) talking to Dymo tech support to confirm it's faulty, then b) ask the supplier for a refund/replacement.


Doug
Monday, 31 July 2017  |  21:22

My problem was a new roll of labels not printing. When I popped off the front cover of the Label Writer 400 Turbo, the machine spit out a roughly one-half inch wide piece of a label. It may have been blocking the print heads. Works fine now.


Sarimasu
Tuesday, 7 November 2017  |  16:53

My problem was resolved by removing the front cover and removing a label that had flipped and glued itself to the sensor holes of the cover. Thank you.


John
Sunday, 19 November 2017  |  18:49

My issue was resolved by ensuring the reel flanges were securely squeezing the label roll. If a large enough gap exists between the roll and the flanges, the labels feed out skewed and the sensor hole is missed by the sensor (on 4x6 labels, anyway).


Halley
Friday, 8 June 2018  |  4:00

wow this really helped! my reels were about a centimeter loose from the roll, and as soon as I tightened them it started working fine. Thanks, internet message board!


Denise Mott
Thursday, 14 December 2017  |  21:55

I took out the paper, installed update, powered down and reloaded labels. Worked after that


Katie
Monday, 12 March 2018  |  22:46

I did all steps listed above and labels are still coming out blank.


Admin
Tuesday, 13 March 2018  |  8:17

Did you follow the step about contacting Dymo Tech Support via the Dymo website...?


Lazer
Thursday, 12 April 2018  |  15:06

I hope I can save people A LOT OF TROUBLE with this easy fix. I tried the advance button and did not get one smooth label. I opened it to try replacing the label roll with a new one and noticed that the black discs on the ends of the label-rod were not seated snug (the roll could slide right and left).

The instructions for seating the roll said to push those discs in all the way so I tried correcting that before doing anything else. Everything is 100% working normally now.