Troubleshooting: Dymo Labelwriter prints blank labels or advances incorrectly
225 CommentsWednesday, 5 March 2014 | Admin
Breaking News 11th March 2021: Dymo have put up a notice on their website that says the following, "We are sorry to inform you that at the moment we are experiencing some issues with printing from our latest versions of DYMO Software on Windows 10 computers" This issue seems to have occurred suddenly and presents itself as "printing blank labels", and is unrelated to this article (ejecting more than one label when one is printed), but we have updated this page for your information. You can see full details of Dymo's 2 possible fixes here: https://www.dymo.com/en-GB/software-fix
22nd March 2021 - Update:
The following text is now displayed at the top of Dymo's website, and this latest software fixes the issue:
DYMO Software compatibility issues with Microsoft Windows Update.
The latest Windows update has caused some issues with printing blank labels from our software. Our team has been able to fix the issue in DYMO Connect, DYMO Label and DYMO ID (XTL) Software by introducing a new update. In order to run the latest software update in DYMO Connect, please open it, click "Help", "Check for Updates" and download the latest version. Alternatively, you can download the newest version of our software DYMO Connect here. In order to download the latest DYMO Label software update click here, and for DYMO ID software update click here.
Informacja w języku polskim, Informazioni in Italiano, Information på svenska, Información en español.
If these links no longer work, or you have problems with the fix, please go directly to the Dymo website - www.dymo.com
(Original article below, this is for a different issue)
If your Labelwriter prints one or more blank labels before / after / in between correctly printed labels, or the labels to not align correctly (printing starts or stops in the middle of a label) then you first need to isolate the cause of the problem:
Press the feed button on the front of your LabelWriter printer. If it advances more then one label, or it does not advance a full label, then it is most likely caused by a label issue. In this case confirm that the labels have been loaded correctly, and also that you are using genuine Dymo labels. The most common cause of this problem is using "compatible" labels. These are not recommended as A) they are known to cause jamming issues, and B) they can cause the labels to feed incorrectly. It could also be a faulty/dirty sensor in the printer.
If you press the feed button and only one label advances (as is expected), then it is most likely an incorrect setting in the DYMO Label Software (DLS) or within your third party application.
Open DLS and create a new label. Verify you are selecting the correct label from the list otherwise the LabelWriter may print or form feed incorrectly. You should now see a completely blank label on screen. From the Designer/Insert tab, place an address or text object on the label, enter some text, and print one label. If the LabelWriter prints one label then the problem is in the format of the label template you were previously trying to print with. Try designing a new label template to resolve the problem.
If you are printing from a third party application and the LabelWriter is advancing more than one label at a time or printing incorrectly, you may have incorrect paper settings specified. To help verify this, print a label from DLS. DLS is configured to properly print to all DYMO LabelWriter label sizes. If the LabelWriter prints correctly from DLS but not from the third party application, you’ll need to contact the software vendor to help resolve the issue.
If this does not fix your problem, please contact Dymo via their website: www.dymo.com