Blog Archives

Troubleshooting: Can't get the right font size on a LabelManager 160 (LM160)

22 CommentsWednesday, 13 May 2015  |  Tech Support

Q) I just can’t seem to get my font size to print bigger than 12. It says we should have 6 different font sizes and that 9mm tape settings should go up to at least 20 however this prints on 12. We need these for name badges so 12 is way to small.

We have tried changing the tape width settings and have also tried changing the font size settings but we cant seem to get it to give us any option over 12. 

A) Please try a factory reset of the machine, that should fix the issue. Follow these instructions:

  • switch it off
  • [update OCT2017] - REMOVE THE TAPE FROM THE MACHINE
  • then press and hold backspace button together with '9' and on/off button

[for labelmanager 160 only]


Marc Hartung
Wednesday, 12 October 2016  |  19:38

That's happened to me, too. I inserted a Clip Art Symbol (finger
pointing to the right). After that I can only choose three font
sizes, which are labeled as follows:
"pt " - corresponding to pt 8 (originally)
"pt 1" - corresponding to pt 10 (originally)
"pt 2" - corresponding to pt 24 (originally)

Before this incident I could choose between a font size of 8, 10,
12, 16, 20 and 24 pt.

Unfortunately there is no way to get back the original behavior.
Removing the batteries doesn't work. The factory reset described
here doesn't work either. After performing the factory reset, I
had to choose the language and units, but the available font
sizes remained as described above.

This is very annoying as 8 and 10 pt is too small and 24 pt is
far too large. Therefore my DYMO Label Manager has become
useless.


Tech Support
Thursday, 13 October 2016  |  10:25

Can you please try the factory reset again, but make sure you remove the tape first? Please let us know if this works or not.


Noreen Rose Scarola
Thursday, 26 April 2018  |  21:21

worked for me
thank you


hsirdalin
Saturday, 29 July 2017  |  19:21

Removing the tape, and resetting using the method described above (switching off and then pressing backspace +9 + power button) fixed this exact problem for me.


Jill
Sunday, 18 February 2018  |  18:27

Thanks the above suggestion fixed mine as well.


Pt
Thursday, 12 October 2017  |  17:33

Thanks. This solved my problem as well.


Mish
Monday, 11 December 2017  |  15:56

Fixed for me too - thanks (my 3 fonts were 8, 10 and 12). So happy to have my dymo back.


Marco
Saturday, 20 January 2018  |  12:00

Thank you so much for this information. After a few months of use I could print 1/2 inch labels only in three sizes. I read the manual but found no indication of a reset operation or a way to solve this problem. Fortunately we have google that knows all. Thank you for sharing!


Henning
Wednesday, 25 April 2018  |  19:38

Non of above methods are working for me. I tried factory reset several times. But still I can only print in 0, 2, 4, 6, 8 with 1/2Ē tape. That makes the printer almost useless
What can I do?


Dymo Sales
Thursday, 26 April 2018  |  9:49

If you are still unable to get the printer to work correctly, please contact Dymo Technical Support at www.dymo.com