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Troubleshooting: Can't get the right font size on a LabelManager 160 (LM160)

8 CommentsWednesday, 13 May 2015  |  Tech Support

Q) I just can’t seem to get my font size to print bigger than 12. It says we should have 6 different font sizes and that 9mm tape settings should go up to at least 20 however this prints on 12. We need these for name badges so 12 is way to small.

We have tried changing the tape width settings and have also tried changing the font size settings but we cant seem to get it to give us any option over 12. 

A) Please try a factory reset of the machine, that should fix the issue. Follow these instructions:

  • switch it off
  • then press and hold backspace button together with '9' and on/off button

[for labelmanager 160 only]


Marc Hartung
Wednesday, 12 October 2016  |  19:38

That's happened to me, too. I inserted a Clip Art Symbol (finger
pointing to the right). After that I can only choose three font
sizes, which are labeled as follows:
"pt " - corresponding to pt 8 (originally)
"pt 1" - corresponding to pt 10 (originally)
"pt 2" - corresponding to pt 24 (originally)

Before this incident I could choose between a font size of 8, 10,
12, 16, 20 and 24 pt.

Unfortunately there is no way to get back the original behavior.
Removing the batteries doesn't work. The factory reset described
here doesn't work either. After performing the factory reset, I
had to choose the language and units, but the available font
sizes remained as described above.

This is very annoying as 8 and 10 pt is too small and 24 pt is
far too large. Therefore my DYMO Label Manager has become
useless.


Tech Support
Thursday, 13 October 2016  |  10:25

Can you please try the factory reset again, but make sure you remove the tape first? Please let us know if this works or not.