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How to remove a jammed tape from a Dymo labelmaker

28 CommentsTuesday, 15 July 2014  |  Admin

Please find below the manufacturers instructions for removing a jammed D1 tape from a LabelPoint or LabelManager label maker:

  1. Open the tape compartment and carefully remove the D1 tape cartridge.
  2. Across from the print head is the feed mechanism. This feed mechanism should appear to be a dull black. A tape/ink ribbon jam is present if the feed mechanism appears to be a shiny black or any other color. In this situation, straighten out a paper clip and GENTLY cut away at the tape/ink ribbon that may be caught around the feed mechanism.
  3. Using caution, begin removing the jam from the feed mechanism. (Note: We recommend using tweezers to remove the jam)
  4. Once the jam has been completely removed from the feed mechanism, carefully insert a new D1 tape cartridge.

These instructions are provided by the manufacturer, if you are unsure about any of the steps please contact Dymo UK Technical Support via the Dymo website (  Or, if you purchased the item from us, via this website, then please contact us via our contact page.

Barbara Mannell
Wednesday, 6 January 2016  |  3:10

This info saved my life!!!! Thank you!

Louise Nixon
Wednesday, 22 February 2017  |  3:53

I just bought a brand new cartridge for a brand new dymo label maker and just put it in. It keeps saying jammed. I am completely unable to use this item. I bought the dymo from amazon and the box was open and the 1/2" tape was missing whenI got it, so I purchased a 1/4" cartridge from staples. everything looks exactly as it did when I got it. What do you think is wrong? What are my options? I just paid approximately $50 for a non working label maker. Im a bit frustrated. Any help will be appreciated. Thanks. Louise

Dymo Sales
Wednesday, 22 February 2017  |  8:37

So Amazon sold you a faulty printer, in an opened box with bits missing and you want to know what to do about it? I would complain to Amazon about it and ask for your money back...

Monday, 21 August 2017  |  7:57

i have a brand new DYMO 160 ordered it from Viking, all it keeps saying is paper jam.

Tech Support
Monday, 21 August 2017  |  8:59

Then tell Viking it's faulty and demand a replacement or refund...

Friday, 20 October 2017  |  1:28

I just bought one from Amazon and it says the same thing. So frustrating. I need this for a Girl Scout function.

Friday, 20 October 2017  |  9:10

Well if you'd have purchased this from a labelling expert or office supplies company I'm sure they'd be working hard to resolve this problem or replace the machine asap. But if you bought it from a box shifter like Amazon then they'll have probably told you it's "not their problem" and fobbed you off onto Dymo... even though legally it is their responsibility do deal with any faulty items they sell (in this country at least). But if you buy from Amazon you're not going to get much sympathy from any other resellers...

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