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How to remove a jammed tape from a Dymo labelmaker

65 CommentsTuesday, 15 July 2014  |  Tech Support

Please find below the manufacturers instructions for removing a jammed D1 tape from a LabelPoint or LabelManager label maker:

  1. Open the tape compartment and carefully remove the D1 tape cartridge.
  2. Across from the print head is the feed mechanism. This feed mechanism should appear to be a dull black. A tape/ink ribbon jam is present if the feed mechanism appears to be a shiny black or any other color. In this situation, straighten out a paper clip and GENTLY cut away at the tape/ink ribbon that may be caught around the feed mechanism.
  3. Using caution, begin removing the jam from the feed mechanism. (Note: We recommend using tweezers to remove the jam)
  4. Once the jam has been completely removed from the feed mechanism, carefully insert a new D1 tape cartridge.

These instructions are provided by the manufacturer, if you are unsure about any of the steps please contact Dymo Technical Support via the Dymo website (www.dymo.com).  Or, if you purchased the item from us, via this website, then please contact us via our contact page.

Update: This is a fix describing how to remove a jammed tape, it is not a fix for spurious error messages saying there is a jam when there is not.

Update:  If you purchase a device that is faulty, return it to your supplier for a replacement or refund.  If you have had the product for some time and it develops a fault, then contact Dymo (www.dymo.com) to get the machine replaced for free under the warranty.


Barbara Mannell
Wednesday, 6 January 2016  |  3:10

This info saved my life!!!! Thank you!


Louise Nixon
Wednesday, 22 February 2017  |  3:53

I just bought a brand new cartridge for a brand new dymo label maker and just put it in. It keeps saying jammed. I am completely unable to use this item. I bought the dymo from amazon and the box was open and the 1/2" tape was missing whenI got it, so I purchased a 1/4" cartridge from staples. everything looks exactly as it did when I got it. What do you think is wrong? What are my options? I just paid approximately $50 for a non working label maker. Im a bit frustrated. Any help will be appreciated. Thanks. Louise


Dymo Sales
Wednesday, 22 February 2017  |  8:37

From your description, it sounds like Amazon may have sold you a printer that had been returned as faulty (machine is faulty, bits missing, unsealed box), so take it back and demand a replacement or refund.


Nic
Monday, 21 August 2017  |  7:57

i have a brand new DYMO 160 ordered it from Viking, all it keeps saying is paper jam.


Tech Support
Monday, 21 August 2017  |  8:59

Then tell Viking it's faulty and demand a replacement or refund...


Shannon
Friday, 20 October 2017  |  1:28

I just bought one from Amazon and it says the same thing. So frustrating. I need this for a Girl Scout function.


Tech Support
Friday, 20 October 2017  |  9:10

If Amazon have sent you a faulty product, then return the item to Amazon for a replacement or refund.


Shakir Mhamdi
Friday, 24 November 2017  |  20:28

Solution found: I bought a new Dyno printer and had exactly same issue, getting label jam error, its a new tape. I have actually managed to fix the problem all what i did was, remove the tape, spin the black rod that spins the tape manually with my fingers, it was quiet stiff so prepare to use force, did that a few times clock wise, that did the trick.


Shannon
Friday, 1 December 2017  |  21:55

This worked for me as well. Thank you!


Abhishek Goyal
Thursday, 7 December 2017  |  14:01

this worked for me too...


Wade
Thursday, 7 December 2017  |  19:33

Dude! You're awesome!!! THANKS!!! :-D


Shauna Eve
Wednesday, 20 December 2017  |  23:05

Thank you! Worked!


Nilson
Monday, 25 December 2017  |  10:42

You should receive money for that advise. The supplier would save alot. Thx from me aswell


PD
Friday, 29 December 2017  |  19:11

Amazing! Thank you


Kurt Werntgen
Sunday, 14 January 2018  |  21:21

Me too! Thanks!


Larae
Saturday, 20 January 2018  |  7:46

Thank you! This was the solution to my problem!


Jules
Saturday, 20 January 2018  |  22:04

thank you so much. kept reading people comments on same problem. did exactly what you said and it works great


Tiffany
Monday, 22 January 2018  |  4:11

Dymo should pay you! I was so frustrated with this, and found your solution. Thank you!


Louise Poules
Tuesday, 23 January 2018  |  10:09

Thank you this worked really well thought I was having to get a new machine.


Sarah
Sunday, 11 February 2018  |  4:32

OMG!!! This was the solution!!! Amazing!!!


Arjan
Friday, 9 March 2018  |  8:32

And for me too! Thank you!


Sheila
Wednesday, 6 December 2017  |  9:20

And for me too!!! Thank you!


Lori
Tuesday, 26 December 2017  |  20:40

This worked for me too! Thanks so much! I cannot believe this company doesn't know this and keeps telling people to return!


Karen
Monday, 1 January 2018  |  23:29

Thank you!! Tried to read other suggestions and watch videos and nothing worked! Lifesaver!!


Christine
Wednesday, 3 January 2018  |  10:11

Yes, thank you Shakir. I had read of this problem and nearly didn't buy a label maker because of it. What happens the first time I use my new purchase? Come on Dymo read your customers' troubleshooting issues and when one of them solves a major issue with your product be a good guy and reward them.


Admin
Wednesday, 3 January 2018  |  12:07

Fair point. Except 1) we're not Dymo, 2) Shakir isn't our customer, 3) this isn't "our" product, and 4) this isn't a "major issue" - it affects a tiny % of the huge number of these machines (Dymo's most popular labeller by far). So yes, thanks for sharing your solution Shakir, but it's nothing to do with us, We're just providing these posts, and publishing customer solutions in an attempt to help people, even though the chances are none of you are actually our customers. Judging by our stats the vast majority of you aren't even in the same country we operate in.


Jennifer
Friday, 2 February 2018  |  18:10

YUP worked for me too! Thanks so much....Great forum. Sorry none of us are your customers. You are just very helpful and I'm sure we all appreciate it as well as your customers


Jerry
Sunday, 4 February 2018  |  19:23

Thanks, Shakir! Worked for me too!

I hadn't used this in almost a year, and perhaps the thing just sitting around unused will gum it up.. might also explain why brand new ones come with this error.