How to remove a jammed tape from a Dymo labelmaker
66 CommentsTuesday, 15 July 2014 | Tech Support
Please find below the manufacturers instructions for removing a jammed D1 tape from a LabelPoint or LabelManager label maker:
- Open the tape compartment and carefully remove the D1 tape cartridge.
- Across from the print head is the feed mechanism. This feed mechanism should appear to be a dull black. A tape/ink ribbon jam is present if the feed mechanism appears to be a shiny black or any other color. In this situation, straighten out a paper clip and GENTLY cut away at the tape/ink ribbon that may be caught around the feed mechanism.
- Using caution, begin removing the jam from the feed mechanism. (Note: We recommend using tweezers to remove the jam)
- Once the jam has been completely removed from the feed mechanism, carefully insert a new D1 tape cartridge.
These instructions are provided by the manufacturer, if you are unsure about any of the steps please contact Dymo Technical Support via the Dymo website (www.dymo.com). Or, if you purchased the item from us, via this website, then please contact us via our contact page.
Update: This is a fix describing how to remove a jammed tape, it is not a fix for spurious error messages saying there is a jam when there is not.
Update: If you purchase a device that is faulty, return it to your supplier for a replacement or refund. If you have had the product for some time and it develops a fault, then contact Dymo (www.dymo.com) to get the machine replaced for free under the warranty.