FAQ: How to place orders from the EU without paying VAT
Q) I'm trying to place an order on your Dymo website from the EU, but the basket is showing VAT. I shouldn't be paying this as I'm not in the UK so how do I place the order?
The VAT will show up in the basket initially, but as you progress through the checkout you can get it removed, just follow these instructions:
- Choose the delivery country (Note: this will not work for the UK, if you're ordering from the UK you need to pay the VAT and claim it back as normal)
- On the following pages there will be an option to enter your EU VAT number, please enter it (Note: the VAT is only removed if you have a valid EU VAT number; if you are not VAT registered or a consumer then you must pay the VAT)
- When you enter the VAT number there is also a tick box to exclude you from paying VAT, this must be ticked.
- The VAT will be removed from the total on the next page.