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FAQ: Highlands & Islands delivery questions

Friday, 21 December 2012  |  Admin

Q: Why do I have to pay more for delivery to Highlands & Islands?
A: Our orders are delivered by courier, our couriers charge us a much higher rate for these areas therefore we pass this extra charge on to you

Q: Why have you classed me as Highlands & Islands when I'm not?
A: The couriers have a list of postcodes that cover the highlands & islands, and also some other postcodes that they consider to be 'remote'. In many cases this includes pretty much most locations above Aberdeen. We do not set these postcodes, nor can we change them. The couriers charge extra for these postcodes, so we can either pass the charge on or simply not deliver to those postcodes at all. We have chosen to give you the choice.

Q: Why don't you choose a different courier?
A: Most couriers charge extra for Highlands & Islands, in fact none of the couriers we have ever used have not charged extra. There may be a few that don't charge extra, but we choose our courier based on overall cost and reliability.

Q: The Royal Mail charges the same to all parts of the UK, so why are you charging me extra?
A: We use couriers, not Royal Mail, for the vast majority of orders because a) they're cheaper, b) they're more reliable, c) they're next day, d) they provide full tracking information

Q: Which postcodes do you consider Highlands & Islands?
A:  (Highlands) AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-2, PH30-41, PH49-50; (Islands) HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

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