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FAQ: Can't select the correct font size on my Dymo Rhino 5000 Label Printer

3 CommentsWednesday, 6 May 2015  |  Tech Support

Q) We have a RhinoPro 5000 and it seems to have locked up with S being the only font size that it will print with. I have tried various online sites and done as they suggest, can you advise a way to fix it please?  The tape size is 19mm and the switch in the tape compartment is also set to 19mm.

A) Try a gentle reset by draining the power – switch it off, remove the battery and mains power, and press the on/off button 20 times. Then reconnect the battery/power.

(Solved: solution confirmed by customer)

Dymo Sales
Monday, 7 March 2016  |  13:26

March 2016 - If you're having problems with your or Rhino 3000, 5000 or 6000 please contact us ASAP, as we have an incredible trade in deal this month!