troubleshooting

Error message:”C:\Documents and Settings\All Users\Documents is not accessible. Access denied” when installing Dymo LabelWriter Software 7.x

The Error “C:\Documents and Settings\All Users\Documents is not accessable. Access denied” is displayed, when installing DLS 7.x (D050018)

Problem Details:
The installation fails when trying to access the file samplelist.dal, that should be placed in
C:\Documents and Settings\All Users\Documents\DYMO Label\Address Books\

Possible Cause(s):
This is a known issue with Microsoft.

Solution:
The solution is described at http://support.microsoft.com/default.aspx?scid=kb;en-us;897103

Error message: “Cannot find ***\unidrv.dll” is displayed when installing the LabelWriter Software. (D050003)”

The error message:”Cannot find ***\unidrv.dll” is displayed when installing the LabelWriter Software. (D050003)

Possible cause:
The installation cannot find the correct location of the file UNIDRV.dll

Solution:
For Windows 2000:

  1. On the Windows taskbar, click Start, point to Search and click For files or folders.The Search Results window is displayed.
  2. In the Search for Files or Folders named box, type UNIDRV.DLL and click Search now.The search results are displayed.
  3. Type in file paths, one by one, into the browser box of the error message until one of them is accepted.One… Continue reading

Debugging Dymo Label Software / LabelWriter installation issues using LWSupport Tool

LWSupport is a utility for helping with technical issue surrounding the installation of the Dymo Label Software* that comes with LabelWriter printers, and has two main uses:

  1. It can remove the Dymo printer drivers from Windows, allowing a completely fresh install.
  2. It can produce a highly detailed debug file which can be sent to technical support to help them figure out what is going on

Follow these instructions to remove the drivers and re-install the printer cleanly -

  1. Open the Printers folder.

How to perform a self-test on a Labelwriter 300 series label printer

Performing a self test can help you determine if the print head in the LabelWriter is functioning properly. During the self test, the LabelWriter will print labels with varying line patterns. Broken lines or gaps on the label during the self test can indicate a problem with the LabelWriter.

LabelWriter with a Power Switch

  1. Turn off the LabelWriter using the power switch located on the back. Ensure labels are loaded in the LabelWriter.
  2. Press and hold down on the form feed button.
  3. As you’re holding down on the form feed… Continue reading

How to perform a self-test on a Labelwriter 400 / 450 series label printer

Performing a self test can help you determine if the print head in the LabelWriter is functioning properly. During the self test, the LabelWriter will print labels with varying line patterns. Broken lines or gaps on the label during the self test can indicate a problem with the LabelWriter.

LabelWriter 400 or 450 Series Including the Duo and Twin Turbo

  1. Ensure the LabelWriter is powered on (solid blue light on the front of the LabelWriter) with labels currently loaded.
  2. Press and hold down on the form feed button, after about… Continue reading