Troubleshooting

Troubleshooting: The ink ribbon is coming out of the Dymo labelmaker with the label

Problem Details:

When labels are printed, the ink ribbon comes out together with the tape.

Possible Cause(s):

A. The tape has not been used for a while.

Solution:

1. Take out the cassette and pull the tape 10 cm out of the cassette.

2. Wind the ink ribbon by turning the black spool in the cassette clockwise until the ribbon is taut and flat.

3. Reinsert the cassette and print an empty label.

B. A new cassette was inserted and the ink ribbon was not taut and flat.

Solution:

1. Wind the ink… Continue reading

FAQ: What does “HW-err: Flash1!” mean on a Dymo LabelManager?

What does “HW-err: Flash1!” mean on a Dymo LabelManager

Unfortunately, that is a pretty fatal fault – the machine is not usable and the error is not user fixable, so would need to be returned under warranty for a replacement.

How to perform a self-test on a Labelwriter 300 series label printer

Performing a self test can help you determine if the print head in the LabelWriter is functioning properly. During the self test, the LabelWriter will print labels with varying line patterns. Broken lines or gaps on the label during the self test can indicate a problem with the LabelWriter.

LabelWriter with a Power Switch

  1. Turn off the LabelWriter using the power switch located on the back. Ensure labels are loaded in the LabelWriter.
  2. Press and hold down on the form feed button.
  3. As you’re holding down on the form feed… Continue reading

How to perform a self-test on a Labelwriter 400 / 450 series label printer

Performing a self test can help you determine if the print head in the LabelWriter is functioning properly. During the self test, the LabelWriter will print labels with varying line patterns. Broken lines or gaps on the label during the self test can indicate a problem with the LabelWriter.

LabelWriter 400 or 450 Series Including the Duo and Twin Turbo

  1. Ensure the LabelWriter is powered on (solid blue light on the front of the LabelWriter) with labels currently loaded.
  2. Press and hold down on the form feed button, after about… Continue reading

“Printing Error” on a LabelWriter 400 / 450 with Vista or Windows 7

After installing Vista 64 bit or Windows 7 drivers from Dymo, the printer is installed and recognized by the operating system. However, any attempts to print result in the error message : “Printing error”

Changing the settings on your Labelwriter 400 / 450 to fix the "Printing Error" problem

To fix this problem try this:

  1. Go to Start > Devices and Printers
  2. Right-Click on your Dymo Labelwriter and choose the “Printer properties”
  3. Select the “Ports” tab
  4. Uncheck the the option for “Enable bidirectional support”
  5. Click “OK”

Note: This is not necessary on most machines, only those that encounter this problem.