FAQ

FAQ: Is there an SDK for Dymo Postal/Shipping Scales?

Is there an SDK for the Dymo M5 Digital Mailing Scale please. We need to capture the weight into an application to print the labels.

There are no drivers or SDK as such, but the scales do adhere to the HID standard so you should be able to access them that way.

The HID standard is documented here. Weighing devices are covered in section 4.

Jan Axelson has a great page on HID development with lots of examples and links to resources. I recommend this as a starting point.… Continue reading

FAQ: How do I transfer my Dymo address book to my new PC? (Import / Export address book)

How do I transfer my Dymo address book to my new PC? (Import / Export address book)

Dymo LabelWriter printers are supplied with advanced labelling software, which allows you to store your contacts names and addresses for easy address printing.  Please see below for our instructions on how to import your addresses into the software, whether from 3rd party software or an older version.

If you are wiping your PC (to install a new OS for example) then:

  1. Make sure backup your data first!
  2. In your current version of Dymo… Continue reading

Why is delivery to Northern Ireland so expensive?

We often hear the argument that delivery to Northern Ireland should be the same as the rest of the UK as the post office doesn’t charge any extra for delivery.  But we don’t use the post office to ship our parcels, we use couriers.

All our delivery charges are based on what we are charged by our courier to that location.  Unfortunately, they charge a lot to ship to remote locations like the Scottish Highlands & Islands and to Northern Ireland than they do to the UK Mainland.

But Northern… Continue reading

Why don’t you ship Dymo orders to Jersey anymore?

Jersey has recently changed the customs requirements for parcels, adding extra paperwork and costs.  Because we operate at such low margins the extra paperwork and time involved means that Jersey orders are too uneconomical so we have taken the decision not to accept orders from Jersey any more.  We are still happy to ship to Guernsey (and the rest of the EU) though.

Why do my Dymo labelmaker labels keep falling off?

A common mistake when purchasing a label maker is to just buy the cheapest one available and assume it will do the job.

In fact the better way is to decide what you want to label, then find out which are the best types of label for that application, then find a label machine that can print those labels.

For example the Letratag range are low end consumer labels designed for smooth, clean, flat surfaces, while the Dymo D1 (Labelmanager) range is designed more for the office environment – but… Continue reading