FAQ

FAQ: How to place orders from the EU without paying VAT

I’m trying to place an order on your Dymo website from the EU, but the basket is showing VAT.  I shouldn’t be paying this as I’m not in the UK so how do I place the order?

The VAT will show up in the basket initially, but as you progress through the checkout you can get it removed, just follow these instructions:

  1. Choose the delivery country (Note: this will not work for the UK, if you’re ordering from the UK you need to pay the VAT and claim it back… Continue reading

FAQ: Can I use LabelManager (Dymo D1) Tapes in Rhino Printers?

Q) Can I use LabelManager (Dymo D1) Tapes in Rhino Printers?

A) Short answer “Yes, but why would you want to?”

Technically this will work (though is not necessarily supported) as the cartridges are the same design, however, the tape itself is greatly different.  The Dymo Rhino tapes are designed for very specific uses, as are the Rhino printers.

Putting standard tapes in a Rhino machines is kind of missing the point – if you just want to use cheap LabelManager tapes, buy a cheap LabelManager labelmaker!  If you’ve purchased  RhinoPRO… Continue reading

FAQ: Why is the print quality on my Dymo Rhino Self-Laminating Tape so faint?

Q) Why is the print quality on my Dymo Rhino Self-Laminating Tape so faint?

A) We have taken this up with Dymo and they don’t see this poor quality of print as a fault.  They state that for this particular type of tape (ie. self laminating) the customer should print in BOLD and at MAXIMUM CONTRAST.  They also state that print quality can be improved on the 6000 by printing from the rhino connect software, though we have yet to test this theory.

You should also make sure when testing,… Continue reading

FAQ: Can I print PDF files on the LabelWriter?

Q. Can I print images or pdfs using this writer? I have product labels designed that I can export in jpg, png, pdf or similar and need to know if I can print these using the dedicated “label software” or otherwise.

Yes, the LabelWriter can be used like any other Windows printer, so you can print directly from a graphics program or a PDF viewer for example.  Just make sure when you print you have the correct sized label selected, and that either the ‘page size’ is the same size as… Continue reading

FAQ: Can I use RhinoPRO tapes in LabelManager Machines?

Q) Can I use RhinoPRO tapes in LabelManager Machines?

A) Technically the RhinoPRO tapes are a very similar physical size/shape to the Dymo D1 labels, the main difference being the contents (ie. the label material), so in practice they will usually work – however, this is not officially supported and may also have warranty implications.

However, the RhinoPRO tapes are designed for ‘professional’ applications that require ‘tougher’ tapes with more aggressive adhesive, and the RhinoPRO printers are designed specifically for this type of professional usage.  They therefore have a wide… Continue reading